Shipping & Returns
If your order is placed before 1pm (your local time) it generally ships the next business day depending on what we have in stock, and tracking should be active by the following business day. Most of the merchandise is made by me, Chrisfel J Ndamba as you order. Everything beside this design is made upon orders and takes 5-10 business days to ship,
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
Shipping will take between 5-10 business days. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.
Returns and Exchanges:
Mail the item back to OnTheLeau.com at the following address:
On The Leau
1110 14th St. South
Unit 151 Moorhead, MN
Make sure to retain tracking information for any package shipped to On The Leau.
Enclose the invoice with the items you are returning and clear instructions written on the invoice that you would like your return credited back to your account.
Please make sure to include a good contact phone number, in case we need to discuss the details of your return with you.
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to OTL within the same country they were purchased.
All merchandise must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
All merchandise returned after 30 days from the original date of purchase will receive full purchase price on the receipt.
After 90 days, all merchandise returned will receive credit for current retail or lowest promotional price.
Refer to OTL contact information for all defective merchandise.
All returns (refunds or exchanges) without a receipt will receive credit for current retail or lowest promotional price.
Refunds are processed to the original form of payment, except in the following circumstances:
ATM and Debit card purchases may receive cash refunds in-store only.
Credit Card refunds may only be credited to the original credit card.
For a refund to your PayPal account please mail your order to the The On The Leau address.